Shipping & Returns

At NIKA Clothing Shop, we strive to provide you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure you have all the information you need.

Shipping Information

We offer two shipping options to cater to your needs:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing typically takes 1-2 business days before your item is shipped.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as you received it.
  • In its original packaging.
  • Accompanied by proof of purchase.

Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene reasons or their nature, the following items are non-returnable:

  • Swimsuits
  • Final Sale Items (clearly marked as non-returnable)

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details about the product you wish to return or exchange. Use the template provided below to make your request.
  2. Wait for Approval: Once we receive your request, we will review it and provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
  3. Ship the Item: Pack the item securely in its original packaging and include the RAN. Ship the item to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  4. Receive Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or send out the exchanged item. Refunds will be issued to the original payment method, and exchanges will be shipped to your provided address.

Refund Timeline & Method

Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear NIKA Clothing Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details of the item(s) I wish to return/exchange:

Product Name: [Product Name]
Size/Color: [Size/Color]
Reason for Return/Exchange: [Reason]

Please provide me with the Return Authorization Number (RAN) and further instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Thank you for shopping with NIKA Clothing Shop. We appreciate your trust and look forward to serving you again!